Problems accessing Turnitin as Tutor

Some problems have been reported accessing Turnitin assignments on Moodle archive as a tutor.   The problem manifests when a tutor tries to view a Turnitin assignment and the details never appear.  It may say “Getting information from Turnitin” (or similar) or it may just have a rotating “cursor” but the list of students and their work never appears.

This problem seems to be related to browser cache.  This could be caused by the fact that the content has moved (from Moodle to Moodlearchive) and your browser is having trouble with that.  To test if this is a problem use your browsers “Private Browsing” mode.  The following list should help you find your browsers private mode:

  • In Chrome, click the settings icon (usually three dots on top of each other in the top right of chrome) and select “New Incognito window”.
  • In Firefox, click the settings icon (three lines on top of each other in the top right of Firefox) and select “New Private Window”.
  • In Internet Explorer (not recommended) click the settings icon (small cog in the top right of Internet Explorer) and go into Safety and then “InPrivate Browsing”.
  • In Edge, click the settings icon (three dots in the top right of Edge) and select “New InPrivate Window”.

This will open a new window that doesn’t use your current cache.   Try going to Moodle from this window and seeing if you can see the content there.   If it works in that new window, then your browser cache is causing problems.

If your problem is caused by browser cache then you have two choices:

  1. Use private browsing as above when accessing Moodle.
  2. Clear your cache – you can then access without using private browsing. Note that clearing your cache may have effects on other sites you visit.    Some sites that you may stay logged into may log you out, you may have to use passwords you have not used in a while etc.  For help with this please see if the information at https://www.refreshyourcache.com/en/home/ helps.

Any Turnitin problems can also be caused by a problem with Turnitin’s servers themselves.   It is always good to check the status of the Turnitin system (while they do not always update it when a problem occurs until sometime after so it may not show everything).   You can always check Turnitin’s status from their status Twitter feed at https://twitter.com/turnitinstatus.

 

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