Changing/resetting your College I.T. password

Information on how to change or reset your I.T account password for staff and students.

New staff and students

If you’re new to the College and after your very first login, you need to set a new password – do this straight away.

Also, set your answers to security questions to reset your password, in case you forget it, using Access Manager at

Existing staff and students

If you would like to change your password at any point using one of two options.

  • Use Access Manager to change your password
  • Using a College Windows PC/laptop, simply log on and press CTRL and ALT and DEL together then select the option to change your password.

You can change your I.T. password at any time, particularly if it’s about to expire (you’ll be notified before that happens).

Forgotten I.T. password

You can reset your password using Access Manager providing you’ve previously set it up with your security questions and answers.

If you’ve never set up Access Manager and don’t know your password:

  • Staff should contact the Staff I.T. Service Desk (we may ask for your I.T. PIN or authorisation from your line manager).
  • Students should approach the Student I.T. Service Desk with your student I.D. card. If you’re a student and you’re unable to approach the Student I.T. Service Desk on campus, please contact your tutor who should verify your request and pass it on to I.T. Services.